Service Charter

Unitech Services is committed to a performance culture based on integrity and superior customer service and satisfaction.

Key principles of our performance culture are:

	Integrity	We will act honestly and responsibly with our customers at all times and stand behind all the work we undertake.
	Quality Work	We will complete all work we take on to the highest standard possible so that it is reliable and delivers value for money to our clients.
	Prompt Reliable Service	We will provide prompt, courteous and reliable service, and will seek customer feedback in how we are living up to these objectives.
	Fair Value Pricing	Our charges will be fair and represent appropriate value for the work undertaken. Customers will be advised the cost of a job in advance and have the final decision whether to proceed or not.

For the protection of our customers, we provide a 90-day warranty on all repair and installation work completed and the antennas we install are protected by a 5 year guarantee.

At Unitech Services we will not automatically repair all work that customers book in for repair. We will evaluate each repair job and provide the customer with our most honest and accurate assessment of the problem and whether the product is worth repairing.